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Adblock is getting uninstalled automatically from Chrome

Shyamal's Avatar

Shyamal

21 Jul, 2015 10:57 PM

Chrome Version:
Version 43.0.2357.134 dev-m

Adblock is getting automatically uninstalled. Any help?

  1. Support Staff 1 Posted by Rhana on 22 Jul, 2015 03:44 PM

    Rhana's Avatar

    Hi Shyamal,

    The behavior you're seeing is most likely caused by malware on your computer, possibly a browser extension installed without your knowledge. Can you please:

    1. Attach a screenshot that shows the list of extensions you have installed. (If one of the extensions has a notation "Not from Chrome Web Store" it's a pretty good indicator it's malware.)
    2. Uninstall any suspect extensions or extensions you don't remember installing.
    3. Scan your computer using MalwareBytes Free and let us know what it finds. We're not affiliated with them in any way. Their software just seems to pick up malicious software that other antiviruses miss.
    4. If it finds anything, remove the malware.
    5. Restart your computer.

    If AdBlock is still being uninstalled:
    1. Recreate your Chrome profile.
    2. Reinstall AdBlock from https://getadblock.com.
    3. Restart Chrome.

    If AdBlock is STILL being uninstalled:
    1. Uninstall Chrome.
    2. Reinstall both Chrome and AdBlock.
    3. Restart Chrome.

    Please let us know what, if any of this, fixes the problem.

    Rhana
    AdBlock Community Manager

  2. Neelfyn closed this discussion on 03 Feb, 2016 08:24 PM.

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