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"Pop-up" tabs in Chrome
When I navigate within web sites in Chrome, it keeps opening crazy ad pages in new tabs. This is still happening with AdBlock installed. I'm new to AdBlock, so I've probably missed some setting to prevent this. I've tried clicking on the new tabs and blocking but that doesn't seem to work. Can you help me, please?
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Support Staff 1 Posted by Rhana on 01 Sep, 2015 02:12 PM
Hi deke,
The ads you're seeing are most likely malware or adware. Can you please attach a screenshot with the ad(s) clearly marked? That will help us determine which type of malware it is.
Rhana
AdBlock Community Manager
2 Posted by deke on 01 Sep, 2015 02:35 PM
Here you go.
Support Staff 3 Posted by Rhana on 01 Sep, 2015 03:37 PM
Hi deke,
Hm. When I pause AdBlock, I don't see any ads at all, let alone a new tab like the one you saw. Did you start at http://steelcase.com?
Let's get some basic information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.
Rhana
AdBlock Community Manager
4 Posted by deke on 01 Sep, 2015 03:42 PM
Yes, I have the Steelcase website open in one tab in Chrome. When I click on any navigation link it opens a new tab with the random website. In this case it was another furniture site. But I've gotten anything from health insurance sites to TV listings on something called Pluto. I have Internet Explorer running on the same computer and I only have the problem in Chrome.
==== Filter Lists ====
adblock_custom
last updated: Sun, 30 Aug 2015 21:05:55 GMT
easylist
last updated: Sat, 29 Aug 2015 21:05:50 GMT
malware
last updated: Mon, 31 Aug 2015 19:10:41 GMT
==== Custom Filters ====
@@|http://mental.healthguru.com/survey/depression-what-was-your-experi... sponsoredweblinks.com##DIV[id="container-main"]
pluto.tv##IFRAME[id="engine598"]
pluto.tv##SECTION[id="layout"][class="watch_main"]
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.38 Stable
Total pings: 8
UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.157 Safari/537.36
==== Extension and App Information ====
Number 1
name: Google Slides
id: aapocclcgogkmnckokdopfmhonfmgoek
version: 0.9
enabled: true
type: legacy_packaged_app
Number 2
name: Google Docs
id: aohghmighlieiainnegkcijnfilokake
version: 0.9
enabled: true
type: legacy_packaged_app
Number 3
name: Google Drive
id: apdfllckaahabafndbhieahigkjlhalf
version: 14.0
enabled: true
type: hosted_app
Number 4
name: YouTube
id: blpcfgokakmgnkcojhhkbfbldkacnbeo
version: 4.2.7
enabled: true
type: hosted_app
Number 5
name: Google Search
id: coobgpohoikkiipiblmjeljniedjpjpf
version: 0.0.0.30
enabled: true
type: hosted_app
Number 6
name: Google Sheets
id: felcaaldnbdncclmgdcncolpebgiejap
version: 1.1
enabled: true
type: legacy_packaged_app
Number 7
name: Chrome Remote Desktop
id: gbchcmhmhahfdphkhkmpfmihenigjmpp
version: 45.0.2454.18
enabled: true
type: packaged_app
Number 8
name: AdBlock
id: gighmmpiobklfepjocnamgkkbiglidom
version: 2.38
enabled: true
type: extension
Number 9
name: Pin It Button
id: gpdjojdkbbmdfjfahjcgigfpmkopogic
version: 1.38.4
enabled: true
type: extension
Number 10
name: ArcadeCake
id: iehadeafgjbogbeghjncelieafmgmcnn
version: 2.1.100
enabled: true
type: extension
Number 11
name: Sidekick by HubSpot
id: oiiaigjnkhngdbnoookogelabohpglmd
version: 2.5.15
enabled: true
type: extension
Number 12
name: Gmail
id: pjkljhegncpnkpknbcohdijeoejaedia
version: 8.1
enabled: true
type: hosted_app
Number 13
name: Adobe Acrobat - Create PDF
id: efaidnbmnnnibpcajpcglclefindmkaj
version: 15.0.0.0
enabled: false
type: extension
Support Staff 5 Posted by Rhana on 01 Sep, 2015 04:09 PM
Hi deke,
Ah, that sounds like adware all right. It's possible the screenshot you originally provided cut off the part where it would say which ad(ware) service is injecting those ads. Can you please attach another screenshot, this time of the entire browser window?
Rhana
AdBlock Community Manager
6 Posted by deke on 01 Sep, 2015 04:23 PM
I closed that tab but, yep, you are right. Here's the bottom of the one I just got:
Support Staff 7 Posted by Rhana on 01 Sep, 2015 04:56 PM
Hi deke,
Aha! That was what I needed to see. The ads you're seeing are indeed adware. AdBlock can only block ads that were on webpages in the first place. You can read how to remove the Ads by Arcade Cake adware on Malwaretips.com.
Please see the following Knowledge Base articles for general information about AdBlock and malware:
Hope this helps!
Rhana
AdBlock Community Manager
8 Posted by deke on 01 Sep, 2015 08:51 PM
Thank you so much!
Deke
[cid:[email blocked]]<http://www.scottrice.com/>
DEBRA ROHRBACH (DEKE)
Workplace Consultant
P. 913.227.7732
F. 913.227.7832
WORK/LIFE CENTER
14720 W. 105th Street
Lenexa, Kansas 66215
SCOTTRICE.COM<http://www.scottrice.com>
[cid:[email blocked]]<https://www.facebook.com/pages/Scott-Rice-Office-Works/100525540014368>[cid:[email blocked]]<https://twitter.com/srofficeworks>[cid:[email blocked]]<http://www.linkedin.com/company/271510?trk=tyah>[cid:[email blocked]]<https://www.pinterest.com/scottriceoffice/>
Rhana closed this discussion on 07 Sep, 2015 06:37 PM.