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AdBlock interferes with user comments on the times online at www.thetimes.co.uk

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Guy Broadfoot

14 Dec, 2015 12:59 PM

I have a paid subscription to the online version of the The Times (uk). I want to read it without the increasingly annoying ads. I have installed AdBlock and this indeed stops the annoying ads (thank you.) However recently the Times has struck back. When AdBlock is enabled, I can no longer see the comments to articles sent by other readers. If I turn off AdBlock they reappear. This is a new situation so I guess the Times have made this change deliberately to discourage people from blocking ads. Is there something you/I can do so that I don't see their really annoying ads but still see the comments submitted by other readers? As I pay to see the content of this site, I think I should have the choice.

Thanks for a great product, by the way.

1. Support Staff 1 Posted by Rhana on 16 Dec, 2015 04:05 PM

   

   Hi Guy,

   You're welcome! :) If things other than ads are being blocked, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

   1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
      
   2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
      
   3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
      
   4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

   If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

   Let us know how it goes!

   You can read more in our Knowledge Base.

   Rhana
   AdBlock Community Manager

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