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James's Avatar


19 Sep, 2015 04:40 PM

When AdBlock is active I can not play videos on the and some other sites.
Is there a solution?

  1. 1 Posted by Jérémy on 19 Sep, 2015 10:22 PM

    Jérémy's Avatar

    Hello James,

    Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
    2. Click the FILTER LISTS tab and then click update now. Does that change anything?
    3. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
    4. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    5. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    AdBlock Support Member

  2. 2 Posted by Almog on 19 Sep, 2015 10:45 PM

    Almog's Avatar

    I am using MacBook Pro.
    The only extension I have​ is AdBlock.
    In the Filter List the only things checked are the "recommended" AdBlock
    custom filter and the EasyList. When I unchecked the "easy list" I saw the
    video but the ads came back.

  3. 3 Posted by Almog on 20 Sep, 2015 01:27 AM

    Almog's Avatar

    I think the easiest thing for you to do is go to and try to
    watch a video, you will see what I mean. As long a AdBlock is active the
    videos will not play.​

  4. Support Staff 4 Posted by Rhana on 21 Sep, 2015 03:07 PM

    Rhana's Avatar

    Hi Almog,

    If you're on a site that's refusing to show videos if AdBlock is installed, please follow the instructions in this Knowledge Base article about websites detecting AdBlock and let us know how it goes!

    A quick alternative is just to disable AdBlock on that site. Click the AdBlock button and select Don't run on pages on this domain, and then click Exclude.

    AdBlock Community Manager

  5. 5 Posted by Almog on 21 Sep, 2015 06:43 PM

    Almog's Avatar

    When clicking on websites detecting AdBlock
    I get an error message, Safari cannot open this page.

  6. Support Staff 6 Posted by Rhana on 22 Sep, 2015 04:50 PM

    Rhana's Avatar

    Hi Almog,

    Hm, that's strange. Can you please attach a screenshot that shows the error you're getting?

    AdBlock Community Manager

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