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Sabine's Avatar


05 Jan, 2016 09:19 PM

Can you provide detailed steps on how to reproduce the problem?
1. Go to
2. Click on the AdBlock icon, and select "Don't run on pages on this domain". To be certain, add "" to the whitelist in the AdBlock settings
3. When I try to login again, the page is still blocked (You can only log in when you have a business login on Trustpilot, so it may not be possible for you to reproduce)

What should happen when you do the above steps
The domain is whitelisted and I can proceed in the login process

What actually happened?
The page is still stuck and I can't proceed

Do you have any other comments? If you can, can you please attach a screenshot of the bug?
I tried to open the website in an incognito window in Google Chrome (where the AdBlock extension is disabled). There, I was able to access the page and login successfully.
Trustpilot mentioned that customers can't proceed in the login process if their AdBlock extensions are activated. But even though I disable AdBlock on their page, it still blocks the website.

  1. 1 Posted by Sabine on 05 Jan, 2016 09:20 PM

    Sabine's Avatar

    Please read above, can you help me with a solution?

    Kind regards,

  2. Support Staff 2 Posted by Rhana on 07 Jan, 2016 01:02 AM

    Rhana's Avatar

    Hi Sabine,

    If you're on a site that's refusing to work properly if AdBlock is installed, please follow the instructions in this Knowledge Base article about websites detecting AdBlock and let us know how it goes!

    AdBlock Community Manager

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