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Filterlist problem conclusion
Henrik Schack
I've been really really busy these last days.
Busy helping people removing malware from their computers.
Would it be possible to recommend people to perform a malwarescan
before contacting the filterlist maintainer with the conclusion
it's the filterlist maintainers fault ads doesn't get blocked ?
Perhaps Adblock could make some sort of affiliate deal with
http://malwarebytes.org and
http://www.lavasoft.com/
Best regards
Henrik Schack
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1 Posted by Kieran on Feb 02, 2014 @ 01:18 PM
Hi! Sorry for the trouble!
This is strange - I'm sure we used to have a question in the Ad Report wizard which asked people if they were seeing ads everywhere - meaning that it's likely the fault of malware.
I'll look into the code and see if it got removed at any point.
2 Posted by Kieran on Feb 02, 2014 @ 01:59 PM
Hi again!
I've found the code change - it's from a while ago, but as it's on our old SVN repo on Google Code, you can find it here:
r5089
and the related issue to go with it:
GC Issue 7240
It seems that we were having problems with the old malware checking step, as apparently
"some users aren't answering that step correctly".By the way, you're not alone - we have been having problems with some users beginning to report BetterSurf and CouponDropDown ads to us, but we're just pointing them to http://malwaretips.com as they have instructions for removing the malware for most computers.
This has been passed on to other members of our team, who my provide their views on this.
3 Posted by Henrik Schack on Feb 02, 2014 @ 04:19 PM
http://malwaretips.com/ looks way to complicated for the kind of users contacting me :-)
I really think direct links to a few good products would help.
Support Staff 4 Posted by Neelfyn on May 06, 2014 @ 04:01 PM
The latest version of AdBlock now asks Windows users to scan their computer for malware if they're seeing same/similar ads on every page, due to the large amount of malware-related ad reports.
Tomáš closed this discussion on Jul 23, 2014 @ 02:03 PM.