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gerald caamp's Avatar

gerald caamp

17 Jul, 2015 03:38 PM

This is the second time ad block has stopped working. I have made two donations. How do i fix this.

  1. Support Staff 1 Posted by Rhana on 17 Jul, 2015 03:44 PM

    Rhana's Avatar

    Hi Gerald,

    Can you please tell us more about what's happening? If you're seeing ads, can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.
    2. Attach a screenshot with the ad(s) clearly marked.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by gerald camp on 17 Jul, 2015 06:28 PM

    gerald camp's Avatar

    There is nothing above my screen showing how many ads have been blocked.

         On Friday, July 17, 2015 11:40 AM, AdBlock <[email blocked]> wrote:
       

       
    | Hello gerald caamp! Thanks for creating the discussion at AdBlock called ad block. We do not currently offer live chat support, but our support team is here to help seven days a week, and we make every effort to reply as quickly as possible. While you are waiting, you might review these resources for helpful information:
       - No ads are being blocked
       - Report an Ad to us!
       - How do I block an Ad?
     We'll send an email to you at [email blocked] when we update your support request. Make sure to reply using that same email address. Alternatively, you can keep track of this conversation online. Even though this is an automated email, you can reply to it if you missed something off of your original discussion text. Do so at the top of the email, not the bottom. The AdBlock Support Team |

  3. Support Staff 3 Posted by Rhana on 21 Jul, 2015 06:28 PM

    Rhana's Avatar

    Hi Gerald,

    Can you please confirm, AdBlock IS working, you're just not seeing the number of blocked ads on the AdBlock button in your extensions bar?

    Rhana
    AdBlock Community Manager

  4. 4 Posted by gerald camp on 13 Sep, 2015 02:55 PM

    gerald camp's Avatar

    How come i am still gettings ads on google homepage?

          On Sunday, September 13, 2015 9:41 AM, AdBlock <[email blocked]> wrote:
       

       
    | Hello jerry camp! Thanks for creating the discussion at AdBlock called advi. We do not currently offer live chat support, but our support team is here to help seven days a week, and we make every effort to reply as quickly as possible. While you are waiting, you might review these resources for helpful information:
       - AdBlock is blocking something that isn't an ad
       - How can I translate AdBlock into my language?
       - AdBlock is constantly being uninstalled from Chrome!
     We'll send an email to you at [email blocked] when we update your support request. Make sure to reply using that same email address. Alternatively, you can keep track of this conversation online. Even though this is an automated email, you can reply to it if you missed something off of your original discussion text. Do so at the top of the email, not the bottom. The AdBlock Support Team |

  5. Support Staff 5 Posted by Rhana on 14 Sep, 2015 05:39 PM

    Rhana's Avatar

    Hi Gerald,

    Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.
    2. Attach a screenshot with the ad(s) clearly marked. Please be sure to capture the entire browser window.

    Rhana
    AdBlock Community Manager

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